Frequently Asked Questions (FAQ)

All ready-to-ship items are typically dispatched from our atelier within 24 hours of order confirmation. Custom monogrammed or bespoke pieces require an additional 3 to 5 business days for our artisans to perfect before dispatch.

We proudly ship worldwide via DHL Express. While we ensure rapid transit, please be aware that all international shipments may be subject to local import duties and taxes (VAT) upon arrival. These charges are determined by your country's customs authority and are the sole responsibility of the recipient.

Absolutely. We offer a hassle-free 7-day return policy. The item must be completely unused, with all original tags attached and returned in its original Valise Luxe packaging. Please note that personalized or monogrammed items are strictly non-returnable due to their bespoke nature.

Our vegetable-tanned full-grain leather is a living material that will develop a rich patina over time. To maintain its suppleness, keep it away from prolonged direct sunlight and moisture. We recommend massaging a premium natural leather conditioner into the hide every 6 months and storing the bag in its protective dust cover when not in use.

Yes, every Valise Luxe creation is backed by a comprehensive 3-Year Craftsmanship Guarantee. This protects you against any manufacturing defects, including broken zippers, defective hardware, and unraveling stitching. It does not cover natural leather aging or damage resulting from extreme abuse.